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The Crisis Intelligence Blog

Archive • Interviews

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Doing Crisis Communications Right – Your Follow Up Questions Answered

19 Jun

Since the podcast on “doing crisis communications right“, with Captain Chris Hsiung and Shino Tanaka, aired last week, I’ve received some really great follow up questions from listeners. I sent these questions off to Captain Hsiung and Shino, and they were kind enough to write up some detailed answers for me to share with all of [...]

Celebrating The Crisis Show’s 2 Year Anniversary!

12 Jun

Two years ago this month, Rich Klein, Jonathan Bernstein and I started a weekly Google Hangout where we would discuss the latest and hottest crisis trends and crises in the news. We named it, The Crisis Show. Due to schedule constraints, Jonathan and I had to stop being regular co-hosts, but Rich carried on with his [...]

Social Media Reflections of 2013 and Forecasts for 2014, from Deirdre Breakenridge

11 Dec

Editor’s Note: I’m extremely pleased to present you with another insightful post from this year’s Reflections and Forecasts series, this time by the very talented author, professor and PR consultant, Deirdre Breakenridge! Q: Give us a brief description of who you are and what you do.  I’m an author, entrepreneur and the CEO of Pure Performance [...]

How to Solve the Mayor of Toronto’s Crack Cocaine Crisis

07 Nov

The Mayor of Toronto is head-deep in a crisis for smoking crack cocaine and lying about it. Ouff! Talk about a situation that no public figure would ever want to find themselves in! Mayor Rob Ford’s crack cocaine crisis In May 2013, reports of video footage of Mayor Rob Ford smoking crack cocaine surfaced. The Mayor [...]

Melissa Agnes Interviewed by Jim Delaney, CEO of Marketwired

06 Nov

Melissa Agnes, President and co-founder of Agnes + Day, recently had the opportunity to chat with Jim Delaney, CEO of Marketwired, about crisis management and the role social media plays within it. Below you’ll find the video interview, where you may even learn a few new things about Melissa! Interview: How to tackle crisis management via [...]

Melissa Agnes on CJAD with Tommy Schnurmacher

22 Oct

Melissa Agnes, President and co-founder of Agnes + Day, was recently invited to be a part of Tommy Schnurmacher’s “Cool jobs / Cool people” series on CJAD, Montreal’s #1 news talk radio show. During the interview, Tommy and Melissa discuss different crises, including the Paula Deen crisis, the Lac Mégantic tragedy and even certain celebrities [...]

What Does Google Glass Mean for your Crisis Communications?

23 Jul

What will Google Glass mean for your company or organization’s crisis communications and crisis management? What are the real-time risks that Google Glass will present to your organization, and how can you make sure to be prepared for these risks – and when should you start preparing? We can’t hide from or deny the fact [...]

Celebrating The Crisis Show’s One Year Anniversary

10 Jul

Melissa Agnes, President and co-founder of Agnes + Day, went back on The Crisis Show to celebrate the show’s one year anniversary with host and fellow co-founder, Rich Klein. On the show, Rich and Melissa were accompanied by Mike McKenna and Shel Holtz. “I had a great time discussing some high-profile crises and issues that have [...]

The Crisis Manager’s Role Within in a Crisis (podcast)

03 Jul

What role does a crisis manager play within a crisis? How can we help you communicate your message to your audience and manage the crisis, protecting your company or organization from the long-term repercussions that may result? Within this podcast, Chris Anderson, a cyber investigator, Whitney C. Gibson, an Internet defamation attorney, and myself, Melissa [...]

Leadership in a Crisis: How the Head and Heart Must Come Together (podcast)

04 Apr

I recently had the pleasure of sitting down with the very wise, very talented Jane Jordan-Meier, author and President of The Media Skills Academy, to discuss leadership in a crisis and how the head and the heart absolutely need to come together. Within the below podcast, Jane gives some excellent examples of leaders who have, [...]