By Garth Rowan, Communications Consultant and member of the Agnes + Day Crisis Intelligence Team. When you can’t change who you are or what you do; when your business is the type that no one wants; what are your options to build up credit in the trust bank should a crisis strike? Let’s face it, [...]
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The Value of the True Workshop
I’ve been doing a lot of speaking engagements lately and I love it! There’s something about being on stage and presenting in front of a large audience on topics that I’m really passionate about, helping them discover new possibilities for their crisis communications, and teaching them how to really protect their organization and turn scary negative situations into positive and [...]
Is Google Glass Just Another Nail in Privacy’s Coffin?
A look at Google Glass’s privacy issues and terms of service by Judith Delaney, attorney. On April 15, 2014, Google had a one day sale of its Google Glass. This beta version cost $1,500 a pop that you had to pay by using Google wallet. Needless to say a price that is not realistic for [...]
Crisis Management Advice from a Retiring Pro: Rick Amme
Editor’s Note: Rick Amme is a talented crisis management professional who, after decades of being “in the game”, has decided to embark on his next life adventure: retirement. However, before he does, he wanted to share his biggest lessons learned, and to leave us with his wisdom and invaluable advice. Crisis Management Advice from a [...]
The Use of the Word Transparency in the World of Social Media
By Judith Delaney, Attorney and member of Agnes + Day’s Crisis Intelligence Team Let’s talk about the word transparency. A word that, according to the Merriam-Webster dictionary was first used in 1591. In the good old days before web 2.0, when a crisis happened it was common practice for an organization to withhold information, particularly if [...]
A Crisis Avoidance Strategy
By Garth Rowan, Communications Consultant and member of the Agnes + Day Crisis Intelligence Team. “Never doubt that a small group of committed people can change the world. Indeed, it is the only thing that ever has.” The powerful words of Margaret Mead bear noting and are especially important for organizations focused on crisis avoidance. [...]
Remember: Seek Refuge Before Tweeting in an Emergency!
The below image was brought to my attention in a LinkedIn group discussion and I thought it was quite comical, so I wanted to share it here with all of you! This is comical – and serious at the same time Today’s reality is that people think about sharing their experiences to social media, even [...]
Readers Share their Biggest Crisis Management Lessons and Take-Aways of 2013
Last week I asked you, my fabulous readers, to reflect upon the biggest lessons that you’ve learned, in regards to crisis management in 2013. I received some great submissions and from now until December 18th, I’ll post some of them as food for thought for others to reflect upon. Today’s response comes from Joe Ralko and is [...]
2014 Crisis Communications Forecast: Mobile Technology is Where It’s At
My biggest forecast for crisis communications in 2014 has to do with mobile technology. Although it’s taken a while to implement, the power of mobile technology as it pertains to crisis communications and emergency management is beginning to be realized and actualized. Think of it, a person’s mobile device is the only device that tends [...]
I Want to Hear from You! What Are Your Biggest Take-aways from 2013?
As we’re nearing the end of November, and ultimately, the end of 2013, I’m getting ready to provide you with my annual “Reflections and Forecasts” series. This series will be lead by some of today’s leading crisis management, PR, legal and other professionals, and will reflect on their biggest take-aways and lessons from this past [...]