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The Crisis Intelligence Blog

Book Review: The Four Stages of Highly Effective Crisis Management, by Jane Jordan-Meier (Interview)

03 Jul

One of the best and the most thorough books on crisis management in the digital age that I have ever read, The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age, by Jane Jordan-Meier, is a must-read. If you enjoy my blog, then you will thoroughly enjoy everything that Jane talks about and elaborates on within her book!

The Four Stages of Highly Effective Crisis Management elaborates on the fact that:

Very simply, your organization’s crisis plan is incomplete without a comprehensive digital strategy.” – Jane Jordan-Meier, The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age

Not just written for, or based on, North American readers or cases, this book includes trends, case studies, reports and interviews from all around the globe. It looks at crisis communications in the age of social media on a global level, and covers everything from the different stages of a crisis – and how to respond and engage within each stage – straight through to the social media prerequisites, platforms and spokesperson response strategies.

Interview: Jane Jordan-Meier speaks about the book and the importance of social media in crisis communications

I recently had the sublime pleasure of sitting down with Jane and discussing her new book. Within this interview, Jane elaborates on the importance of digital media in today’s crisis management, revealing insights, statistics and valuable information for overcoming a crisis in today’s world of speed and social media.

Have a listen! This is yet another interview that you won’t want to miss!

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Purchase this excellent read today!

Jane’s book is featured as my recommended read of the month, and I am pleased to announce that Jane has, very generously, offered a special discount in honour of you, the fabulous readers of my blog! This discount is available to you, no matter where you live in the world, and will be valid until the end of July!

For more information on how to order Jane’s new book at this special discounted price, please click here.

I’d like to offer a warm thank you and appreciation to Jane for putting together this special offer for us!

More about Jane

Jane Jordan-Meier is Principal of Jane Jordan & Associates, a boutique training, coaching and advisory firm. Her focus is crisis management training with senior and executive management. Jane has taught at Masters and undergraduate levels and is a frequent guest lecturer and speaker at conferences, workshops and seminars. She can be reached on LinkedIn and on Twitter, or through her website.

Purchase a copy of The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age now!

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6 Responses to “Book Review: The Four Stages of Highly Effective Crisis Management, by Jane Jordan-Meier (Interview)”

  1. david holmes July 4, 2012 at 12:09 pm #

    I really don't mean to come across as a jerk, but I have to mention the hurdle I'm having with the idea of buying this book. I would genuinely be interested in reading it, but it is really difficult for me to get past the point that a book purporting to be about Crisis Management in the digital age is not available digitally.

    Now, I completely understand that publishing a book is a daunting and difficult task in any medium, but if I were to purchase this book, I would open the front cover with the bias damaging much of the author's credibility on the subject. If it turned out to be the choice of the author not to publish digitally, I would have zero trust left in the perspective of the product. But even if it was a challenge with the publisher or some other aspect of the process, there are plenty of publishing examples of getting around those problems.

    Despite all that – thank you for introducing the author; I will take a look at the content on her site and perhaps change my mind regarding the book. And thank you for your blog. I just discovered it and am already finding a lot of value.

    • Melissa Agnes July 4, 2012 at 12:28 pm #

      Hi David,

      I can understand what you're saying, although, because I know Jane and her level of knowledge and experience, please don't let your frustrations cloud the value of her book – or allow them to have you miss out on it all together.

      I will advice Jane of your concerns, and we'll see what the reasoning is and if, perhaps, there's something that can be done.

      Thank you for your nice compliments of my blog, as well as bringing your concerns to our attention!

      I'll be in touch.


    • Jane Jordan-Meier July 4, 2012 at 2:46 pm #

      Hello David – this is Jane! Thank you so much for taking the time to voice your concern. I hear you loud and clear, and I want you to know that I had many a long and rigorous discussion with the (rather conservative) publishers about this very subject. But they were not at that time prepared to do the diigital bit – VERY perplexing. BUT apparently they did listen and I underatnd that a digital version is to be available if not already. So David what I will do is check with them (after the 4th of July holiday week) and let you and all Melissa's readers know. Meantime, I invite you to check the book out and I do hope that you will find the contents of value to consider a purchase. More soon.

      • david holmes July 4, 2012 at 4:47 pm #

        Hi, Jane – Thank ya'll both for your attention to my comments; I sure didn't intend to interrupt your holiday. I hope you're having a great one. I look forward to knowing more about both of your work.


        • Melissa Agnes July 4, 2012 at 10:53 pm #

          Looking forward to getting to know you as well, David!

          Have a great evening,

        • Melissa Agnes September 10, 2012 at 8:13 am #

          Hi David,

          I just wanted to let you know that Jane's book is officially available digitally! Here's the link to I'll be adding it to my site soon, but wanted to make sure I didn't forget to send you the link right away!

          Have a wonderful week,

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