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By Patrice Cloutier We are frequently reminded that the art of crisis communications and crisis management is a tough one to master. From Target, to General Motors and Donald Sterling, we have many examples of how NOT to do it. Some people do it right in a crisis. When they do, it pays dividends and [...]
By Patrice Cloutier, Strategic communications professional and member of the Agnes + Day Crisis Intelligence Team. A key part of any crisis communications plan is identifying key segments of your audience and prioritizing your response efforts. This is made an even harder task nowadays because of social networks and the need for a speedy implementation [...]
By Patrice Cloutier, Strategic communications professional and member of the Agnes + Day Crisis Intelligence Team. One of the characteristics of social convergence is the omnipresence of mobile devices equipped with video cameras. It’s how news is made today. As we know, this puts tremendous pressure on organizations to respond quickly when things go south. [...]
Editor’s Note: This post was written by Patrice Cloutier. Patrice is Team Lead for strategic communications in the Communications Branch of the Ontario Ministry of Community Safety and Correctional Services, and a valued member of Agnes + Day’s Crisis Intelligence Team. There are many definitions of what constitutes a crisis. Far too many to list here. [...]
Editor’s Note: The following is a guest post from the very talented Patrice Cloutier. Patrice is currently Team Lead for strategic communications in the Communications Branch of the Ontario Ministry of Community Safety and Correctional Services. If there’s one thing about crisis communications that was validated in 2013, it’s the absolute necessity to operationalize social listening as [...]
Editor’s Note: The following was written by Patrice Cloutier, a specialist in emergency information and crisis communications, emergency management and business continuity. This post originally appeared on Patrice’s blog – which is totally worth checking out by the way! S for strategic O for operational C for collaborative I for informative A for adaptable L for [...]
Editor’s Note: I’m pleased to be providing you with the valuable insights of Patrice Cloutier, emergency information and crisis communications, emergency management and business continuity specialist, on a recent social media incident faced by the Regina Police. The Regina Police Service recently encountered a storm it never really saw coming. After one of its officers shot [...]
Editor’s Note: I’m very pleased to be providing you with a guest post by Patrice Cloutier. Patrice specializes in emergency information and crisis communications, emergency management and business continuity. Crisis communications practitioners don’t have a choice: they must integrate social networks into their planning or risk having their response to any incident become totally irrelevant. – [...]