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The 10 New Rules of Crisis Communications (Infographic)

22 Jan

The Agnes + Day crisis intelligence team has designed an infographic that showcases the very important 10 new rules of crisis communications. Please feel free to print it for your team, share it with your network and/or use the embed code found below the infographic to display it on your own blog or website.

10 New Rules of Crisis Communications - Infographic

Feel free to copy and paste the embed code below to share this infographic on your blog or website.

Please leave the link back to original post below the infographic. You may also modify the width up to 1000px wide, and please do not add a height attribute as to keep the infographic proportional.

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18 Responses to “The 10 New Rules of Crisis Communications (Infographic)”

  1. Duncan Matheson January 22, 2014 at 4:43 pm #

    Solid information well presented. BTW, congrats on your rebranding. Site looks great.

    • melissaagnes January 22, 2014 at 10:25 pm #

      Thanks Duncan!

  2. Lauren Barham January 23, 2014 at 5:31 am #

    Hi Melissa, I love this infographic! Very informative and truthful. Crisis communication certainly does work both ways, as they say treat others how you wish to be treated and I'm sure you'd agree everyone wishes to be heard and helped particularly by someone who is willing to level with them. Correct communication is key with any business!

  3. diane aboulafia January 23, 2014 at 1:00 pm #

    Good graphics. Would love to a graphic on how info travels–with a timeline. Think it could be pretty scary.

    • melissaagnes January 23, 2014 at 2:11 pm #

      That's certainly an interesting idea, Diane! Let me see what we can do ;)

  4. solealatinoamerica January 23, 2014 at 5:59 pm #

    Very clear and usefull, Thanks!!!

  5. Shawn January 24, 2014 at 10:54 am #

    Great Infographic. All are very important tips. Thanks for sharing.

  6. Elaine Bonney January 25, 2014 at 5:07 am #

    Useful and informative.

  7. Priscilla January 26, 2014 at 3:10 am #

    Great infographic, particularly point ten as this is often overlooked.

  8. Thomas February 11, 2014 at 12:09 am #

    Dear colleagues, obviously I have a problem with the graphic or I do not understand the meaning of crisis communication. My impression ist that you talk more about rules of communication in general… I do not see the link towards issue management.

    • melissaagnes February 25, 2014 at 10:25 pm #

      Well then Thomas, you should definitely look into effective issues and crisis management more thoroughly because I fear that you're behind in the game. Communications are a major part of effectively managing both a crisis and an issue. The good news is that you have realized this before you're faced with a crisis. Feel free to browse through the other articles within this blog, they'll give you a very good starting point. Though if you think that these rules are rules of communications in general, they absolutely should be – which means you may pick up on crisis communications rather quickly ;) Best of luck.

  9. Anna February 11, 2014 at 4:14 pm #


  10. Sky Lamothe February 18, 2014 at 5:20 pm #

    Very clear infographic – makes a lot of sense! No hiding behind a brand and coming out as an individual/human. I think point 8 is especially key. A lot of companies have long approval processes, which can hurt attempts to do damage control.

  11. Phil Cederstrom February 26, 2014 at 9:43 pm #

    Nicely said Melissa. Timely and timeless.

  12. Jane Jordan-Meier March 3, 2014 at 5:51 am #

    Love the infographic Melissa – may I use it in next edition of the book? If yes, I will need it in a form that can be published. Great work. Cheers, Janie

  13. Sharon March 20, 2014 at 7:15 pm #

    Excellent presentation (as well as information)

  14. Kerry March 31, 2014 at 3:11 pm #

    I'd like to hear your comments on how to manage a political overlay…managing a public issue that has a political implication.

  15. Edward Mponda April 18, 2014 at 10:17 am #

    awesome – just at the right time for my thesis insights

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